1. Introduction

Welcome to Portland Outsource. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website at https://portlandoutsource.com/ (“Website”) and interact with our services. By accessing or using our Website and services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Website or services.

2. Who We Are

Portland Outsource is a virtual assistant (VA) agency that connects Filipino virtual assistants with small businesses in Portland/Oregon, USA.

Contact Information:

[email protected]

If you have questions about this policy, you may contact us at the above.

3. What Information We Collect

We collect information from you in various ways. The types of personal data we may collect include:

a) Information you give us directly

- Name, email address, phone number, company/business name, job title or role (for client or VA registration)

- Billing or payment details (e.g., when you pay for client services)

- Responses to contact-forms, queries, or survey responses

b) Information collected automatically

- IP address, browser type and version, device type and operating system

- Usage information: pages visited, time and date of visit, referral URL, pages exited from

- Cookies and similar technologies (see Section 6)

c) Information from third-parties or publicly available sources

- For example, if you link or log in with a social media account or supply information via a partner.

4. How We Use Your Information

We use the information we collect for the following purposes:

- To provide, operate, and maintain our Website and services

- To register and manage client and VA accounts

- To facilitate matching of VAs with clients (e.g., skills, preferences, availability)

- To communicate with you: respond to your inquiries, send you notices, updates, marketing or promotional materials (with your consent where required)

- To process payments and billing (clients)

- For internal analytics: to understand how you use our services and to improve them

- To enforce our Terms of Service and for fraud, safety, or security purposes

5. Cookies and Similar Technologies

We use cookies, web beacons, and similar tracking technologies to collect usage data, to personalise your experience, to recognise your device, and for marketing/retargeting purposes.

You may choose to disable cookies via your browser settings, though doing so may affect the functionality of the Website.

6. Sharing and Disclosure of Personal Data

We may share your personal information in the following circumstances:

- With our service providers and contractors who assist us (e.g., payment processors, analytics providers, hosting) under confidentiality obligations.

- With clients or VAs as necessary to facilitate the matching and service process (e.g., VA profile shared with prospective client; client details shared with VA).

- If required by law or to respond to legal process, to protect our rights or property, or in connection with a merger, acquisition, or sale of assets.

- With your consent or at your direction.

- We do not sell your personal information to third parties for their own marketing purposes.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required by law or we reasonably determine that a longer period is necessary for legitimate business purposes (e.g., to comply with legal obligations, resolve disputes, enforce our agreements). When retention is no longer necessary, we will delete or anonymise your data.

8. Your Rights & Choices

- Depending on your jurisdiction, you may have rights regarding your personal information, including:

- Accessing the personal information we hold about you

- Correcting or updating inaccurate or incomplete information

- Requesting deletion of your personal information (in certain cases)

- Withdrawing consent (where processing is based on consent)

- Opting-out of marketing communications
- To exercise any of these rights, please contact us using the details in Section 2. We will process your request as required by applicable law.

9. Security

We implement reasonable organisational, technical, and physical measures to protect your personal data from unauthorised access, disclosure, or destruction. Although no system is 100 % secure, we strive to protect your information in accordance with industry standards.

10. Links to Other Websites

Our Website may contain links to third-party sites. This Privacy Policy does not apply to those other sites; once you leave our Website, you should review the privacy policies of other sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Last Updated” date. If the changes are material, we may provide you with additional notice (e.g., by email or via a banner on the Website). Please check back periodically.